MeowGardens™, a brand owned by ISLES LIMITED, is committed to safeguarding your personal data. We are a children’s entertainment company creating enchanting stories and playful digital realms for families and curious minds. This Privacy Policy explains how and why we collect, use, store, and share your personal information when you interact with our website, services, and communications.

This notice applies to the processing of personal data collected through www.meowgardens.com and associated services. It is written in accordance with the UK GDPR, EU GDPR, and, where applicable, COPPA in the United States.

1. Who We Are

ISLES LIMITED is a company registered in England and Wales (No. 14478105). We operate the MeowGardens website and manage all related content and communications. If you’d like to get in touch, please use our contact form.

2. What Personal Data We Collect

We may collect and process the following types of personal data:

• Identity Data: Name, email address, or other identifiers you provide directly

• Device Data: IP address, browser type, operating system, device information

• Usage Data: Interactions with our website, pages visited, time spent

• Marketing Data: Email preferences, newsletter interactions

• User-Generated Content: Information you submit through contact forms or email

• Parental Data: If you contact us on behalf of a child

We do not knowingly collect personal data from children under the age of 16 without verified parental consent. See Section 8.

3. How We Use Your Data

We use your personal data to:

• Operate and maintain our website

• Respond to your enquiries or feedback

• Send you email newsletters or marketing updates (if opted in)

• Understand how our site is used (analytics)

• Comply with legal and regulatory obligations

4. Legal Basis for Processing

We process personal data under the following lawful bases:

• Consent: Where you’ve given clear permission (e.g. for email marketing)

• Contract: Where processing is necessary to fulfil a service or enquiry

• Legal Obligation: To comply with applicable laws

• Legitimate Interests: To operate and improve our services, provided your rights don’t override these interests

5. Third-Party Data Sharing

We may share your data with trusted third-party service providers for specific purposes, including:

• Email marketing (e.g. MailerLite)

• Analytics (e.g. Google Analytics)

• Hosting and infrastructure (e.g. web hosts)

All third parties are required to handle your data in compliance with data protection law and under appropriate agreements.

6. International Data Transfers

Some of our service providers are located outside the UK or EU. Where we transfer personal data internationally, we ensure it is protected by:

• Standard Contractual Clauses (SCCs)

• Adequacy decisions where applicable

• Contractual safeguards with processors

7. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected. In some cases, we may anonymise data for research or statistical use.

8. Children’s Privacy

While MeowGardens is a family-oriented brand, our website and communications are intended for use by adults, including parents and guardians.

We do not knowingly collect personal data from children under the age of 16, in accordance with UK GDPR, EU GDPR, and COPPA in the United States. If you believe we have collected such data in error, please contact us immediately and we will delete it promptly.

9. Your Data Protection Rights

Under applicable data protection laws, you have the right to:

• Access your personal data

• Request correction or erasure

• Withdraw consent at any time

• Object to or restrict processing

• Request data portability

• Lodge a complaint with a supervisory authority

You can manage your cookie preferences at any time by clicking the “Cookie Settings” link in the footer of our website.

To exercise any of these rights, submit a request through our contact form.

10. Data Security

We implement technical, organisational, and physical measures to protect your personal information against unauthorised access, disclosure, alteration, or loss. These include secure hosting, encryption, access controls, and staff confidentiality obligations.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of other sites and encourage you to review their privacy policies independently.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or services. The latest version will always be available on our website, with the date of last update clearly stated.

13. Contact Us

For questions, concerns, or to exercise your data rights, please use our contact form.